1. Communication Policy
All communication between buyers and sellers must take place exclusively through the LoginUSLab Marketplace messaging system. Conversations conducted outside the platform cannot be verified and may not be considered during dispute resolution or refund requests.
2. Account Verification & Ownership
Buyers are responsible for verifying the account, page, or channel immediately after delivery. This includes confirming login access, recovery information, ownership transfer, and ensuring the purchased asset matches the listing description.
3. Refunds & Disputes
Any issue related to purchased social media accounts, pages, or channels must be reported within 14 days of the transaction date through the LoginUSLab Marketplace. If a reported issue is verified by our team and meets our refund requirements, the buyer may be eligible for a refund or other appropriate resolution. After the 14-day period has expired, the transaction will be considered final, and refund requests will no longer be accepted for ownership, access, or account-related issues.
4. Buyer Responsibilities
Buyers should secure ownership immediately after delivery by updating passwords, recovery email addresses, phone numbers, and enabling two-factor authentication (2FA), where available. Failure to secure the purchased asset may affect eligibility for dispute resolution.
5. Marketplace Conduct
Buyers must communicate respectfully and provide accurate information during the dispute process. False claims, abusive behavior, or attempts to misuse the refund system may result in account suspension or permanent removal from the marketplace.